FAQ

I want to get a single paper from this conference, but I don’t want the whole book. Can I get it through proceedings.com?

In some cases, we have individual papers available for download. In other cases, we are authorized to extract the paper and deliver it by email. Navigate to the publisher's page on our site using the "Browse by Publisher" Menu. Using the filters, select "PDF Paper Download" or "PDF Paper via Email" (if available). If you still can't find what you are looking for, send an email to info@proceedings.com and we may be able to help.

I’m looking for IEEE proceedings from before 2006. Why aren’t they on your site?

Before IEEE partnered with us for print on demand conference proceedings, IEEE titles would go out-of-print (OP) after three years. All proceedings from 2006 forward will remain available through proceedings.com (Curran Associates, Inc.), but the older books are no longer available.

I can find the proceedings of last year’s conference, but not this year’s. What do I do?

We are adding new conferences to our catalog all the time, but sometimes it takes a little while to get the papers from the conference organizer. If the proceedings you’re looking for aren’t on our website yet, send an email to info@proceedings.com, and we’ll let you know when they become available.

I am a bookdealer, and I found a title my customer wants. What’s the best way to order it?

Since we offer standard bookseller discounts on all our titles, it would be best to contact us at the following email: info@proceedings.com. You may also fax your order to 845 758 2633.

I found the book I’m looking for on your site, but I need an invoice to make payment. How do I get one?

No problem. Email your order to info@proceedings.com, and we will send you a detailed pro forma invoice you can use to pay.

What payment methods do you accept?

We accept credit card (Visa, Mastercard, AMEX, and Discover), PayPal, check, or wire transfer (all wire transfer fees must be paid by the customer).

How should I place an order if I am tax exempt?

To place a tax-exempt order, please email your order to info@proceedings.com and include your business name and tax-exempt id number.

I ordered this year’s proceedings, and I’m going to want next year’s, too. What should I do?

Let us know in an email to info@proceedings.com, and we’ll tell you when they become available.

How long will it take to get my books?

We have a print-on-demand facility, but we are also dedicated to timely service. Most orders ship from our print shop within three business days of payment.

Do you accept returns or exchanges?

Proceedings.com (Curran Associates, Inc.) has a "No Returns" policy. However, we will provide replacement products for items damaged in shipment.

My order arrived damaged, what should I do?

If you receive a package that is clearly damaged, please take a photograph of the box before checking the contents. Please save all packaging materials and take a photograph of any damage. Send the photographs to info@proceedings.com along with a brief description of the damage. Please be sure to include your order number in the email to assist us with locating your order.

What is DOI?

DOI stands for Digital Object Identifier, which is an identifier that provides a persistent link for each paper from your proceedings.

How does DOI help my authors and our publishing organization?

Having a registered DOI number helps in the following ways: 1) Allows each paper to be discovered through linking technologies; 2) Allows content to be more broadly accessed by the research community; 3) Ensures correct citations and proper credit for your authors; 4) provides increased exposure and profile for your authors, editors and your publishing organization.

How can proceedings.com help with DOI?

Curran Associates is a member of a DOI Registration Agency. Our service offers the following: 1) We advise you on the correct metadata to collect; 2) We formulate a unique DOI for each paper; 3) We register all relevant metadata with the international DOI Foundation; 4) We create and host a landing page for each DOI (paper) with appropriate bibliographic data and instructions for how to access the full text.

Why should we choose proceedings.com to create on-demand publications?

Take a look at the Top 5 Reasons to Choose proceedings.com (Curran Associates, Inc.)

We offer our proceedings free, as open access on the web. Why should there be a print version that costs money?

For some, there is nothing better than open access. But in this very large world, there are still libraries and researchers who have a need for print, and do not have the means to print and bind them. Since most professional societies consider the dissemination of their research as a strategic priority, why deny a segment of the research community, even if it’s a shrinking segment?

Do we lose our rights when we allow proceedings.com to print or create other formats of our proceedings?

No. Under an agreement with proceedings.com (Curran Associates, Inc.), you retain all your rights, and grant permission to make a print or CD/DVD/USB versions for the few customers out there who still need these formats.

If we need to hand out our proceedings at the conference, can proceedings.com help?

Yes. For a low cost, we offer to create e-proceedings and host them on your content page within proceedings.com, which provides added exposure and free distribution to attendees, members, or anyone you want. We can also create physical products (Print, CD/DVD/USB) for pre-conference sales with steep discounts plus cost of shipping. For details of how this would work in your case, send an email to pod@proceedings.com.

We want to go green, reducing waste and minimizing environmental impact. Why should we let proceedings.com make print?

First, we offer many electronic formats as well as print. When we do print, it's on-demand so we can print a quanitity of one or precisely the quantity needed so there is no waste vs.some printers requiring minimum print runs of five, ten, or twenty.

Can we provide a link on our website to our proceedings on the proceedings.com online store?

Yes, we can provide a link to your society’s titles on proceedings.com.

Can we send our members/customers to you for fulfillment?

Yes. Send them to proceedings.com, or have them send an email inquiry to info@proceedings.com.

If we send our members to proceedings.com, can they receive member discounts?

Yes. A number of societies offer reduced rates for proceedings as a member benefit, and we are happy to help. Provide us your member and non-member pricing, and we will create a drop-down pricing box for each proceedings title. To make arrangements for special member pricing, just let us know when discussing the production agreement with us.